Operator Spotlight
Laundry Genius Elevates Customer Service with Cents Assist
Discover how Laundry Genius, a Washington-based laundromat, leverages Cents Assist to solve the challenge of missed calls and inconsistent customer service.
Introducing Cents Assist: Transform your laundromat's customer service with the first dedicated call center for laundry businesses.
Free 30-day trial includes:
Cents Assist merges expert human knowledge with AI efficiency, fully integrating with your CRM and all Cents and Laundroworks solutions. Experience the difference of laundry professionals handling your calls—reducing in-store call volume by 90%.
Centralize your phone operations, convert more calls into sales, and free your staff from phone management.
Cut store call volume by 90% with seamless order processing, instant customer lookups, and unified payment handling across all locations.
Professional service 24/7 with multilingual support, personalized interactions, and seamless order management.
Leverage AI technology purpose-built for laundry services, with deep industry knowledge, services, pricing, and continuous learning capabilities.
"Implementing Cents Assist has transformed our laundromat's operations. Before, we spent about 2 hours per week managing phone calls, often interrupting staff while they were cleaning or handling wash-and-fold orders."
"Since implementing Cents Assist, we've seen a direct impact on our bottom line. Every pricing and hours inquiry gets answered, and customers receive consistent, accurate information about our services. The system's 100% answer rate means we never miss an opportunity. "
"Cents Assist has given me the ability to maintain better focus on planned tasks without interruption. Instead of constantly putting out fires, I now have more time to concentrate on my work."
"The beauty of Cents Assist is its ability to handle routine inquiries consistently while allowing my team to focus on value-added services. When the phone rings now, we know it's a priority call requiring personalized attention."
"What truly impressed me was Cents Assist’s ability to understand and respond to customer questions naturally. The system has been particularly valuable when I'm in areas with no cell reception, ensuring customers get immediate responses rather than facing long wait times."