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Leverage industry-leading AI technology
- Built-in understanding of laundry terminology, garment care, pricing, and services
- Instantly share order status updates and process new orders
- Check Laundroworks card balances and provide account information on demand
- Serve customers in English, Spanish, and additional languages
- 24/7 availability—ensures you never miss a call, even after hours
Solutions for every laundry business model
- Automatically disable pickup and delivery mentions for self-serve locations
- Text order links directly to customers or easily transfer to your team
- Choose between in-store transfers, Cents Support, or direct owner notifications
- Centralized call handling across all your locations
- Works with your existing Cents and Laundroworks systems
Turn every call into a business opportunity
- Turn routine calls into profitable transactions
- Generate revenue when your store is closed
- Eliminate missed calls and abandoned customers
- Free your staff to focus on high-value activities
- Replace multiple phone lines with one intelligent solution
Elevate your customer experience
- Immediate order status and account details
- Consistent, expert-level customer interactions
- Tailored communication based on customer history
- Effortless ordering process from call to completion
From missed calls to maximized opportunities
"Before Cents Assist, we were missing calls simply because we needed to prioritize customers standing right in front of us. Since implementing the system, we've seen a direct impact on our bottom line. The system's 100% answer rate means we never miss an opportunity, and customers receive professionalized, consistent information."
– Brian Riseland, Laundry Genius
Frequently Asked Questions
The setup is quick with no disruption to operations. You'll receive full training, support, and immediate activation, and can go live in as little as 1-2 business days after providing the required information.
You get unlimited AI-powered calls, text-to-order functionality, human agent escalation during business hours, call recording/archiving, order management, payment processing, and more. We will always continue to build deeper integrations between your phone system and your other Cents business management tools.
Cents Assist works as a standalone call center but offers an advantage when integrated with your suite of Cents business management tools. Cents Assist integrates with Cents Accelerate, your marketing campaign center, and displays all your messages in a centralized inbox. You can toggle the AI auto-responder on and off as needed to handle customer interactions related to campaigns and order placement. The integration also offers deeper insights into reporting and analytics around customer activity and history.
Our AI system determines the nature and urgency of each call and intelligently directs the call to the appropriate party for escalation. During onboarding, you determine what constitutes escalation and where it should be directed. For any order-related escalations, the call is handled by our team of call center agents who have access to your order management system and can operate independently based on rules that you set (i.e., when to allow credits or refunds).
Currently Cents Assist can handle calls in English and Spanish, with more languages being rolled out each quarter.
Yes, Cents Assist can handle any number of locations and intelligently answer questions unique to each one based on your specifications.
Our agents can create and modify orders, process payments, provide price quotes and upsell additional services automatically, as well as answer any FAQs about your store.
You receive comprehensive training and continued support throughout usage.
We have a 99.9% uptime track record; however, at times the system may be down for scheduled maintenance. We schedule maintenance during off hours when possible, but during any system outages, calls will be forwarded directly to your store.
