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Time-saving automation
Free your team, grow your business
- 90% reduction in store phone management
- Automated order processing
- Instant customer information access
- Streamlined payment processing
- Efficient multi-location management
Revenue generation & cost savings
Drive growth and efficiency
- Convert phone inquiries into orders
- Reduce missed calls and lost business
- Maximize staff productivity
- Free your team from phone management burden
- Consolidate multiple phone lines and devices into one system
- Capture after-hours business opportunities
- Check laundry card balance and machine status
Enhanced customer experiences
Elevate your customer experience
- Multi-language support
- 24/7 availability
- Professional service quality
- Personalized interactions
- Seamless order management
Intelligent Solutions for Modern Laundry
Leverage industry-leading AI technology
- Leading AI system developed for laundry
- Understanding of laundry and garment care terminology
- Industry-specific knowledge base
- Price and service awareness
- Continuous learning capabilities
Operator Spotlight
From missed calls to maximized opportunities
"Before Cents Assist, we were missing calls simply because we needed to prioritize customers standing right in front of us. Since implementing the system, we've seen a direct impact on our bottom line. The system's 100% answer rate means we never miss an opportunity, and customers receive professionalized, consistent information."
– Brian Riseland, Laundry Genius
Frequently Asked Questions
The setup is quick with no disruption to operations. You'll receive full training, support, and immediate activation, and can go live in as little as 1-2 business days after providing the required information.
You get unlimited AI-powered calls, text-to-order functionality, human agent escalation during business hours, call recording/archiving, order management, payment processing, and more. We will always continue to build deeper integrations between your phone system and your other Cents business management tools.
Cents Assist works as a standalone call center but offers an advantage when integrated with your suite of Cents business management tools. Cents Assist integrates with Cents Accelerate, your marketing campaign center, and displays all your messages in a centralized inbox. You can toggle the AI auto-responder on and off as needed to handle customer interactions related to campaigns and order placement. The integration also offers deeper insights into reporting and analytics around customer activity and history.
No commitment is required during or after the 30-day trial period.
Our AI system determines the nature and urgency of each call and intelligently directs the call to the appropriate party for escalation. During onboarding, you determine what constitutes escalation and where it should be directed. For any order-related escalations, the call is handled by our team of call center agents who have access to your order management system and can operate independently based on rules that you set (i.e., when to allow credits or refunds).
Currently Cents Assist can handle calls in English and Spanish, with more languages being rolled out each quarter.
Yes, Cents Assist can handle any number of locations and intelligently answer questions unique to each one based on your specifications.
Our agents can create and modify orders, process payments, provide price quotes and upsell additional services automatically, as well as answer any FAQs about your store.
You receive comprehensive training and continued support throughout usage.
We have a 99.9% uptime track record; however, at times the system may be down for scheduled maintenance. We schedule maintenance during off hours when possible, but during any system outages, calls will be forwarded directly to your store.
