.png)
-3.png)
Introducing Cents Assist: The First Call Center for Laundry Businesses
The phone rings. Again. Your attendant is in the middle of processing wash-and-fold orders, and there's a line forming at the counter. Sound familiar? We've heard this story countless times from laundry business owners, and today, we're thrilled to announce our solution: Cents Assist, the first AI-powered call center built specifically for the laundry industry.
Transforming customer service in the laundry industry
Cents Assist combines the power of artificial intelligence with human expertise to create a comprehensive customer service solution that works for your business 24/7. Our trained call center agents, backed by CentsIntelligence (our suite of AI tools), understand the unique terminology and processes of laundry businesses. The result? Up to 90% reduction in in-store call volume while maintaining – and often improving – the quality of customer service.
Key features that set Cents Assist apart
-
Unlimited calls powered by industry-specific call center and AI voice systems
-
Order placement over the phone or SMS for seamless customer ordering
-
Custom escalation processes to choose where to forward messages (you, your attendants, etc.)
-
Complete integration with Cents and Laundroworks CRM, POS, and card systems
-
Multi-language support and 24/7 availability, including English, Spanish, and more
-
Comprehensive call reporting, transcriptions, and analytics
While Cents Assist works as a standalone product, its true power shines when integrated with our platform of laundry business solutions. Here's how it all comes together:
-
Cents POS Integration: Access detailed customer profiles instantly, including service preferences, complete order history, and special instructions. This enables your team to provide personalized service that makes customers feel valued and recognized from their very first visit.
-
Laundroworks Integration: Check laundry card balances directly through the system. In future updates, we plan to add real-time machine usage tracking, allowing you to monitor store traffic levels at a glance.
Real results from real operators
Brian Riseland, owner of Laundry Genius, shares his experience: "Before Cents Assist, we were missing calls simply because we needed to prioritize customers standing right in front of us. Since implementing the system, we've seen a direct impact on our bottom line. The 100% answer rate means we never miss an opportunity."
For Dustin Gill of Patio Laundry, the operational improvements have been transformative: "We used to spend about 2 hours per week managing phone calls, often interrupting staff while they were cleaning or handling wash-and-fold orders. Now, every call is answered professionally, and our attendants can stay focused on their core tasks."
Irene Adams from Wasche emphasizes the impact on productivity: "Cents Assist has given me the ability to maintain better focus on planned tasks without interruption. Instead of constantly putting out fires, I now have more time to concentrate on my work"
Ready to transform your customer service?
Whether you're already using Cents products or looking for a standalone solution to handle your customer communications, Cents Assist is designed to scale with your needs. Start with our call center solution today, and seamlessly expand into our full ecosystem of laundry business management tools when you're ready.
Want to see Cents Assist in action? Contact our team today to get started.
